Sure, the OTS implementation happened before the Amazon buyout, but Amazon is unlikely to be interested in fixing this problem, let alone know how, because Bezos has zero interest in facilitating healthy, functioning human relationships in his line of work. Whether that’s between employer and employee, or customer service representative and customer, Bezos and those of his ilk have made their billions via spreadsheet fiat – reducing everything and everyone to numbers and graphs… and brick-and-mortar stores to dolled-up warehouses.
This is something I predicted a while ago. Check out some of these recent headlines:
My recommendation? Taking your business elsewhere.